WELCOME TO THE ULTIMATE FITNESS WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.ultimatefit.co.uk. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Please consult a doctor before using any product.
All products are subject to availability.
Some products are deemed as ‘Special Order’ goods as they are either sent directly from the supplier/manufacturer or are ordered in specifically for a particular order. Please check this prior to ordering as the goods may not be returnable.
All images on the website are for illustration purposes only and to give a general guide of how the product may look once assembled. The actual product may differ slightly to that in the illustration.
Ordering From Us
You are deemed to place an order with us by ordering via our online checkout process, telephone, mail or fax. As part of our process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. All orders must be paid for in full before they will be shipped or ordered from the supplier, this includes any items that is put on back order for you because it is out of stock, payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee their will be free stock available to fulfil your order.
Please note. If the goods ordered are reconditioned and a order is cancelled before despatch, 25% of the total price will be retained by Ultimate Fitness on refund to cover the expense of the reconditioning process.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
If we do cancel an order before it has been despatched then a full refund will be given.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out elsewhere on this Website.
Our prices are reviewed periodically.
You can order any product which is displayed on this website on-line.
Should a product be listed with an incorrect price, either due to a typographical error or as a result of an error in pricing information given to us by either a manufacturer or supplier, we have the right to refuse or cancel the order. We will inform you of this error and offer you the option to cancel the order. Should your credit card have been debited before the error has been noted we will refund the amount to the value of the incorrect price and delivery charges where applicable. If you wish cancel an order after the 7 day cool off period once the goods have been received there will be a cancellation charge( please contact for more details)
Cancelling an order must be done via TELEPHONE AND EMAIL so that we can confirm the cancellation.
You can pay by Visa, MasterCard. Switch, Solo, Maestro, Visa Delta debit card, Bankers Draft or Cheque (If paying by cheque please allow at least 5 working days for clearance time on top of normal delivery time). To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.
We DO NOT accept foreign cards. If we receive any orders the transaction amount will be refunded within 10 working days, we will not be responsible for any loss. We try to ensure that prices displayed are accurate, but we will need to validate the price before we process your order. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we receive your order. If this happens, you may cancel your order and we will refund you any money that you have paid. If you are ordering by credit card (mail order) the goods must be sent to the cardholders registered address. If you require goods to be sent elsewhere you must telephone Ultimate Fitness prior to ordering and organise written confirmation.
All orders on our website (with some exceptions) are delivered free of charge to the customers mainland UK addresses, excluding ( but not limited to) the following postcodes: BT, HS, IV, AB, PH, PA, DD, KW and all offshore postcodes.
If we feel that goods cannot be delivered to a set destination we can refuse the right to do so.
We aim to deliver goods within 14 working days (we cannot specify a time). However we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us by email. WE WILL TRY AND ENSURE THAT YOU RECEIVE YOUR ORDER, AS QUICKLY AS POSSIBLE. Please note majority of deliveries are made by 1 delivery driver only (The amount of delivery drivers is at the discretion of the carrier company). Please make arrangements to assist the delivering driver to safely off-load the goods when receiving delivery. We recommend that only able body persons assist the delivery driver as some equipment can be very heavy.
Deliveries to flats/apartments will often only be made to ground floor only. Please therefore make your own removal arrangements when transporting goods from drop-off to your required point of designation.
Due to health and safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed this includes (but not limited to) steps that are immediately outside premises, which are required to climb in order to gain access to the property.
SPECIAL ORDER ITEMS – please allow up to 30 working days and confirmation for special order items, please call for further details. Saturday delivery is available at a further option. Deliveries are between 9.00 am and 4.00pm, extra charges are applicable. Please enquire for Saturday or NEXT DAY delivery option by calling or Emailing our staff, Contact Details. If our courier cannot deliver your goods due to there being no one to accept them, there will be a handling charge. If you refuse to accept delivery of your order for any reason other than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.
RESTRICTED ACCESS – Due to the size of some delivery vehicles, Ulitmate Fitness or any carriers delivering on behalf of us MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that make it difficult for the delivering vehicle to gain access to the point of delivery. Ultimate Fitness will not accept any claims for compensation arising from none / failed / refused delivery of any item were the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused / cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking charge will be applied.
INSTALLATION – If you require a product installing, the engineer charge will be £95.00 call out and £40.00 per hour labour charge. If 2 man installation is needed £190.00 call out and £80.00 per hour labour charge.
Warranty and Returns
All new goods are covered by the MANUFACTURER warranty and are returned to Manufacturers base at your own cost. Please view Manufacturers website to view warranties.
Reconditioned equipment is covered by our 3 month parts and labour warranty.
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 72 hours either by telephone or email in order for us to arrange for a replacement or possibly a refund. Please do ensure that all products are checked as soon as they arrive.
Goods mishandled or if any accessories (including inner packaging) are missing cannot be exchanged or credited.
We are not responsible for your own shipping costs when returning items to us. We will in turn be responsible for the cost of shipping items back to you.
Any goods returned (after 7 days of delivery date) that were purchased in error will be subject to handling and re-stocking charges of 20% of the original goods value.
Any goods returned under warranty and tested not faulty will be subject to a handling charge of 15% of the original good value before return shipping.
In accordance with Regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging. The product should be in unused and in perfect condition, whereby a refund will be provided less the costs of carriage. The goods have to be sent back at your own cost.
Shortages and Damages
You must keep all packaging. Under the terms of warranty you will be required to re-pack any faulty items in the original packaging for return to Ultimate Fitness
When the delivering carrier brings your order you must count the pieces you receive and look for any damage. It is noted on the carrier’s delivery note the number of boxes you should receive. If the number of boxes you receive does not exactly match number of pieces on the carrier’s delivery note, you must note the number of pieces you received on the delivery by your signature. Damage to the equipment / packaging must be noted on the delivery note next to your signature. The words UNEXAMINED OR UNCHECKED will be not accepted as a conditional signature. You must cross out delivered in good condition from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to Ultimate Fitness with 72 hours of signing. Neither Ultimate Fitness nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. All damage and shortage claims must be filed with the carrier, therefore Ultimate Fitness are subject to the carriers terms and conditions.
Cancellation and Returns Policy
If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org, telephone or fax before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1 below.
1. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
2. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. If Ultimate Fitness has organised pick up of the product the charge for this will be deducted from the refund.
3. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: –
-In the event that the product has been built (if applicable) and used.
-The packaging is not in acceptable condition to send the product.
-(The provisions of this clause 3 do not affect your statutory rights.)
4. You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
Subject to clause 4, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, updating, maintenance or repair or for reasons beyond our control.
Visitor Material and Conduct
5. You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
6. You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 5 or 6.
Links to and From Other Websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
7. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Ulitmiate Fitness logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Ultimate Fitness trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 7 for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 7.
To register with www.ultimatefit.co.uk you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);
(iii) misrepresentation as to a fundamental matter; or
(iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
The www.ultimatefit.co.uk website is operated by:
ST Fitness Equipment ltd, a company registered in England and Wales, whose registered office is at:
Central Unit off Longworth Road,
Tel : 0845 265 7012
Our company registration number is 4344057.
Our VAT registration number is 785466969